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Cancellation Policy

If you have changed your mind and wish to cancel your order call our operations team or email info@solarcellzusa.com. This must have been done prior to your order having been processed (including payment being taken). If your order is already on its way you will be charged a 15% restocking fee plus any surplus costs accrued. If your item is custom built to your requirements there will be a cancellation fee subject to the manufacturers approval that goods can be cancelled.

Returns Policy

All goods can be returned to Solar Cell USA within 14 days of purchase. Goods must be approved for return prior to being sent back, this should be done by contacting our operations team at info@solarcellzusa.com once a returns number has been provided please return your item in full resale condition. If goods are returned a 15% restocking fee will be applied to your order, shipping charges are non refundable and you are liable for any return transport costs to our warehouse. Goods should be shipped with a delivery company capable of providing proof of delivery as any item which is returned and lost in transit we cannot be held responsible. If goods are found to be different to how they are described to our operations team we reserve the right to reject your return. Custom Built items and batteries are non refundable under any circumstances.

Solar Cellz USA act as a distributor for many of the worlds top manufacturers and as such we do not hold the warranty for these parts, if you have a defective unit you will be covered by the original manufacturers warranty (if applicable). If you do suffer issues with your new product please call 980-729-7442 or email info@solarcellzusa.com and we will direct you to the most appropriate place to have any warranty repairs carried out. Out of box failures are also covered by your warranty conditions and you should contact the manufacturers service line if repairs or replacements are required.